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An engine problem destroyed by sailing holiday. What shall I do?

Nobody likes to run into problems whilst on holiday, but the very nature of a yacht charter holiday does demand that you have to cope with the sea – which is always unpredictable (hence “sea” being of the feminine gender) – and a vessel, which consists of thousands of parts and bits of equipment, (electrics, electronics, mechanical items, sails, etc) all of which should work together, and in unison. You can ignore all the promises that nothing will go wrong – it might just do that.

Add to that the fact that you have chosen an idyllic setting for your holiday – “away from it all” – for example the Ionian Islands in Greece (the Caribbean, Turkey, or any other exotic location would be similar), where you can not expect the natives to be as trained and proficient as those in the Hamble. A recent TV commercial for a Jamaican rum shows the very situation.

Let us look at an example – how you should react – how you should carry out the necessary damage limitation steps – and tips as to how you can smooth out the resulting aggravation.

Let’s say you have chartered a yacht in the Ionian Sea, in Greece, for a week. Everything starts off well – until the morning of Day 3, when you are in Ithaca and THE ENGINE WILL NOT START. After a few vain attempts at sourcing the cause of the malfunction you call the contact number given to you for such eventualities, and a polite individual listens to your problem and says; “Don’t worry, Mr Jones, somebody will come very soon and look at your engine”. What they will, or should, do is to contact their man on the spot. Soon Vangelis arrives, spends a couple of hours with his head buried in the engine compartment, covers all your saloon cushions with oil and grease, and emerges triumphantly holding the fuel pump which he says is the cause of the problem. He states that he will take the pump back to his workshop and repair it.

“How long this repair will take, Vangelis?” You ask.

“Hmm, about a couple of hours” is his reply.

Away he goes, with your pump, and as it is already noon on Day 3 of your holiday, you decide to go and have lunch and then wait for the return of Vangelis. But, there is no sign of Vangelis, or your pump, and much later, as the sun is going down Vangelis’s assistant arrives with the wonderful news that your pump can not be repaired on Ithaca and that it has to go, by ferry, to Patras, where there is a pump specialist, and that it will be returned the next day on the ferry. Whilst this part of the saga is unfolding your blood pressure has gone sky-high. You have also made three more phone calls to the local contact and two back to the UK to your yacht charter agency, with whom you booked the charter in the first place.

WHAT YOU DID NOT KNOW was that Vangelis failed to tell you that – since it was noon, he would first have to go for his lunch, then his siesta, then his cup of coffee THEN he would have a look at the pump. For him, this is normal behaviour as working in siesta time is “out of the question” in a place like Ithaca. After all, you asked him how long it would take to repair the pump – NOT when he would come back. He didn’t lie – it took him the forecast two hours to find out that he couldn’t fix your pump.

So, here you are, on the morning of Day4 of your holiday, with a vessel broken down, waiting for Vangelis to arrive. Imagine the state of your blood pressure when noon arrives and no sign of Vangelis. It is not until late that afternoon that a smiling local arrives and invites you to come and join the local Saint’s Day celebrations. To work during siesta time is against local customs BUT to work on the local Saint’s Day is a crime against humanity. Not only does Vangelis not work on a Saint’s Day but he does not think it appropriate to inform “infidels” of the simple facts of life. For him it is a day to celebrate and anyone who doesn’t realise that should be dead.

You have, by now, made another ten phone calls to your yacht charter agent and to the local contact, as has the charter agency BUT Vangelis doesn’t answer the phone on a Saint’s Day. The only thing you can do is to grin and bear it and join in the festivities. Taking more blood pressure pills or blowing up the village square will not enamour you to the locals, or get your boat fixed – it won’t help you a lot, either.

Now it is the morning of Day 5. Still the yacht is not functioning and nobody has turned up. Now is the time to start believing in “God’s Will”. At around 11 o’clock a smiling Vangelis arrives with your pump – fully functional. He sets to work probably realising that the look in your eye is not indicative of your good temper and feelings towards him. Thus, after an unusually reasonable period of time, with the saloon cushions sporting another layer of grease and oil, with engine testing and cleaning carried out, your boat is READY. However, it is now 5 p.m and too late to set sail for your next port of call, so your departure has to be put off until tomorrow morning.

The morning of Day 6 dawns – and you are ready to sail, BUT a minor detail now crosses your mind – the only destination open to you is back to your original departure Port or Marina as you only had a week’s holiday, your flight home departs tomorrow morning early, and you need to be back in that port that evening !!

What an we learn from this story? However reputable the yacht owner/agency, however new the yacht and its equipment, however well maintained, however careful you may be – this sort of thing can happen to anyone, anywhere. Just change the names and places and a similar problem can arise. Don’t forget also that you can be gale-bound in harbour for days on end.

Can you protect yourself against such a happening, and what should you do when it arises?

The answer to the first question is NO, and the suggested reaction to the second is: – relax (difficult though this may at first seem); be patient; try to understand the elements of human nature which will be displayed by all around you – your crew and the “outsiders”.

You could react like the skipper in our story and make endless irate phone calls to everyone you can think of or, as we suggest, you can accept the facts as they are – the problem has arisen.

1. Try and make the best of a bad job. Explore the locale where you are “marooned“. Make short trips by water-taxi, taxi, hire-car, on foot or by local ferries and keep your crew amused and remaining in holiday mood, i.e. shopping, sightseeing, swimming, enjoying special lunches and dinners, etc.

2. Remember, you will certainly be compensated by your charter agent/owner for the lost sailing days, provided you take a few simple steps to ensure that your claim will be met.

3. Contact your charter company immediately, PREFERABLY IN WRITING, if it is at all possible, e.g. by fax or e-mail, and inform them of what has happened and that you will contact them again. Give them a telephone or fax number where you can be contacted.

4. NEVER LEAVE THE VESSEL UNATTENDED OR OUT OF SIGHT – Vangelis would love you to give him an excuse or “cover story” for not having come back to the boat when promised.

5. Be understanding of Vangelis’s problems – he will do his best if you are polite and patient. Tip his assistant – that will work wonders.

6. When all is well again and the boat is repaired – contact your agent again, by fax or e-mail preferably, tell him that all is well and tell him that a FORMAL CLAIM for compensation for loss of holiday will be forthcoming.

7. When you finally return home make the formal claim, in writing, detailing the minutes details of the saga as it unfolded – what happened, the actions you took, the reactions of the local agent and his employed contacts.

Make sure you have all the paperwork involved, especially the contract documents- do not leave them on the boat! A sensible thing to have done would have been to look back in the Ship’s Log Book (if there is any), to see if previous charterers had run into similar problems.

If an accident was part of the cause of the problem make sure that other people who may have been involved are brought into the act, and statements are taken for witnesses.

We can not really advise you as to whether, or not, you will accept any offered compensation – whether it be cash or substitute holidays – THAT CHOICE IS YOURS. Only you know how you and your crew felt about the happenings, whether you made the best of a bad job at the time, whether everyone did their best to mitigate your losses and disappointments, and whether the offered compensation is adequate.

Whether you accept cash or a replacement holiday will probably depend on how much holiday time you and your crew have left.

Alexander M. Vournas

Enjoy Luxury Vacations With Greece Yacht Charters

The history, culture and beauty of Greece Yacht Charters attract tourists throughout the year, most of whom stay in a variety of villas or other mainstream accommodations. Those who wish to truly enjoy the fullest experience of life in the Aegean, however, do so by way of sailboat, bareboat, yacht or other form of water craft that enables them to combine the pleasures of the land and the sea.Personal and Vacation Yacht Chartering

* Alpha Yachting – Available for viewing at alphayachting.com, this facility offers a wide variety of models of motor yachts, sailing yachts, bareboats and motor sailing yachts. Crewed charter rentals can be acquired that are bound for destinations which include Greece, Italy, Spain, Croatia, Turkey and France. Choose from among at least five itineraries that have been artfully designed for you by the experts at Alpha Yachting, for a holiday cruise that you’ll not soon forget.

* Yachting Power – Famous for their luxurious bareboat yachting charters in Greece, they offer a full fleet of breathtaking vessels that will appeal to the multitudes. Located near the Kalamaki Marina in Athens, they own some of the finest sea-going vessels that can be found today, including high performance boats such as the Sun Odyssey 54 DS and the Oceanis 473 – large boats of breathtaking design and luxury. Visit their website at yachtingpower.gr for a look at their line of vessels and to obtain information regarding a vacation package.

* Poseidon Charters – This worldwide operation has an office that’s based in Athens, Greece, in addition to their main base of operations in the Mediterranean. With a total of 350 yachts and 15 bases, Poseidon Charters offers various charter opportunities, servicing guests with novice to expert level sailing skills. Whether you prefer to charter your own private yacht to visit Greece and the surrounding areas or sign on to an archeological adventure cruise, you’ll have the time of your life on one of the many top-of-the-line yachts that are made available to you through the folks at Poseidon Charters. For more information, visit their website at poseidoncharters.com.

* Odyssey Sailing – Officially registered and bonded with the Greek National Tourist Organization and a member of the Hellenic Yacht Brokers Association, this facility provides a comprehensive line of yacht charters and vacation packages throughout the Aegean territory. Specialized vacations include those which offer bareboat yachts, crewed sailing yachts, luxury cruises, flotilla holidays, fully crewed motor sailers, luxury crewed sailing yachts, luxury crewed motor yachts and one-way yacht charters, in addition to special offers and discounts on specialized sailing holidays. Odyssey Sailing, found at odysseysailing.gr, along with their sister site, at sailing-yacht-charter-greece.com, can meet the needs of any traveler, with their extensive fleet and full-service vacation accommodations.

* Top Yacht – Whether you’re looking for a crewed, skippered, gulet or bareboat experience, this facility can cater to your every whim. This UK based organization offers chartered yachts to Greece and its surrounding areas, as well as a variety of special offers that can be found throughout the year by visiting their online website at top-yacht.com. Choose your own vessel, according to the number of berths, cabins and length of water craft that you prefer, enabling you to customize your excursion to meet your particular needs. As specialists in state-of-the-art yachting equipment, the folks at Top Yacht offer a fully informational website that will help you to plan your Greek vacation.

For about the same price as an exotic vacation with luxury hotel accommodations, you can treat yourself and family or friends to an outstanding vacation in Greece, and enjoy adventures on both land and sea – effectively offering two vacations for the price of one.

Which type of Yacht Charter suits you?

Chartering a boat is a good way to sail without the expense of owning your own boat. If you can’t spend more than a few weeks a year sailing and few people can the the option of chartering is definitely worth serious consideration. It also provides the opportunity to sail different boats in varied and far off locations. Choose between sail and power. Get the right boat in terms of size dependent on the number of people chartering and the depth of your pocket.Apart from the choice of the type of boat, size and cost there are various types of charter packages available and this article takes a closer look at what is on offer.

Flotilla Sailing – A great way to get started for those with an bit of an independent streak. And the social scene is can be something else. The flotilla usually comprises of 8/10 boats, one of which, referred to as the lead boat, carries a skipper, hostess and an engineer. The skipper will be responsible for ensuring that the guests on the other boats in the flotilla have the navigational skills and boat handling/seamanship skills required providing help and advice where required. The hostess will organise the social events – meals out in the evening, lunchtime barbecues and the famous last night party. The engineer is there to repair the boats while the holiday makers will do their best to break things as they learn to sail. My initial impression of this type of charter was that the whole thing would be a bit regimented with all the boats in the flotilla following the lead boat like ducklings do a duck. This is far from what happens in practice. The day begins with the skipper of the lead boat carrying out a briefing giving the destination you will be expected to make for during the day and any navigational considerations along the way and then you’re pretty much on your own. The next time you see the lead boat will be at that evenings destination where the crew will be waiting to assist you with berthing. A great way to sail in company with the reassurance that experienced help is never more than a VHF call away.

Skippered Charter – Perhaps you’re a bit short of experience or don’t want the responsibility of managing the boat or the navigation. As the name suggests you charter the boat and the skipper comes with it. You’re expected to make up the numbers of the crew but all the responsibility is with the skipper. In practice the level of involvement of the charterers is down to them. Most skippers are flexible enough to allow the customers as much involvement as they wish.

Crewed Charter – You get the boat, the skipper and crew and a good cook. This tends to be an expensive way to charter, you have to pay the wages of the crew and because you are carrying more people the boat is bigger and costs more to charter. But if your idea of sailing is sitting in the sun drinking a gin and tonic watching others do the work then this is for you. Most skippers won’t stop you getting involved with the sailing of the boat if you want to but if you’re wanting a more hands on experience consider an alternative form of charter.

Bareboat Charter – The ultimate freedom. All you get is the boat and a briefing when you collect the boat at the start of the charter. This briefing should include safety on board, a look at the way the various systems work on the boat and some local knowledge of the proposed cruising area. Then it’s down to you. Before taking a bareboat charter you should have some basics of navigation and seamanship, the level of this knowledge in some part determined by the proposed cruising area. You will, for example, need more experience for a two week charter in the Channel Islands, just of the coast of France in the English channel, with its 5 metre tides and numerous rocks and shoals lying just beneath the surface than is required for an Ionian charter in Greece. No tides, very little to bump into in terms of hidden rocks and most of the sailing between islands is by line of site.

Corporate Sailing – Many yacht charter companies offer what is known as corporate charter. The boat will be chartered by a company or organisation and used for team building, an employee incentive reward or entertaining customers. A comparatively recent innovation is to offer the yacht for hen/stag parties. People chartering a boat for this any of these purposes can expect it to come with skipper and crew.

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